System benefits

• Support group and video calls service.
• Increase sales by ensuring that the customer is accurately directed to the correct department automatically during the purchasing process.
• Improving the quality of customer service thanks to the speed of communication between the customer and the company by transferring the call to other lines, automatically responding by voice mail, or placing incoming calls on a regular queue, which reduces the possibility of unanswered calls.
• Increasing productivity and decreasing errors as a result of better staff communication within the company.
• Enabling employees to complete their tasks remotely without the need for physical presence in the office.
• Save costs involved with purchasing and maintaining hardware, as the system is controlled online.
• To evaluate the efficiency of staff members and their interactions with customers and enhance their performance, keep thorough records and reports on phone calls.
• There is no need for additional devices as the company or institution grows, due to the ease of adding or removing users and extensions to their phone lines as needed.

System Components

1. Servers & Gateway for managing call management applications, databases, and analysis tools.
2. Extensions to determine the destination of calls within the organization.
3. Main Phone Lines provide communication between the system and the public telephone network.
4. IP Phones for making calls, and supports features such as voicemail, conference calls, and integration with business applications.
5. Programs and Software provide tools for system administration from call settings, performance reports, and user management.

Places of Use

• Offices
• Companies
• Hospitals and clinics
• Hotels
• Governmental institutions