Manaret El Shabakat

System Benefits

Clients will not become bored while standing in line as they will receive smooth, unique service.
Boosting income and improving the company's reputation by satisfying more customers as a result of offering superior services to more of them.
Ensuring that when periods of high pressure or increased demand, exceptional service and a high standard of quality are delivered.
Lowering traffic and crowding, which reduces employee workloads and improves service quality.
The system makes customers feel cared about and appreciated by sending reminders about their appointment, directing them to the correct location, and updating them if there are any delays via text and email.
The system provides a clear and immediate view of work performance, enabling you to quickly deal with any problems or delays before they affect workflow.

System components

Ticket Dispensing Kiosk is equipped with a digital touch screen to display the services provided by the institution, and the user chooses the service he wants and obtains a numbered ticket.
Queue Information Displays Monitor the progress of the queue and know immediate information about the status of the queue and waiting times, through digital signage inside the building, or receiving direct notifications on mobile phone applications.
Central Control Unit manages all aspects of the system, from registering customers and updating the status of queues directly, analyzing data, and managing queues and problems that may occur, which helps identify areas that need improvement and allocate resources more effectively.
Software for queue management that allows employees to monitor and manage the queue in real time, and other software to issue tickets, manage employees, and send notifications and updates to customers.
Network Connection Rather than utilizing direct connections to link its components, the system makes use of Internet-based technologies (IP) to transmit and receive data.

Places of Use

Queue Management System Solutions